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| Free Nook |
When is free one thing other than free? When HP dangles a free Nook offer, notes The Consumerist.
Not completely free
The Consumerist tells the tale of Brian, a customer who was in the industry for an HP laptop. He purchased an Ultrabook as part of a Cyber Monday promotion that involved a totally free Nook e-reader. Anything was fine until Brian decided the Ultrabook was not exactly what he was looking for. When he went to return the computer, Brian was really charged $99 plus tax out of the return funds from the laptop. It was the price of the Nook, which HP wouldn't take back.
Not a unique problem
It seems ridiculous to someone who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Clearly the Nook was not necessarily free and cost something. It appears on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the business will not take back a free Nook obtained through such holiday promotions, and the customer "will not obtain the $106 they were charged for (the Nook)."
Wait, wasn't it a totally free Nook?
HPs small print explained that the Nook was priced with the laptop meaning it is not actually free at all. The customer had to pay for it depending on the terms of the transaction.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Consumers should have read the small print before expecting something entirely free.
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Not completely free
The Consumerist tells the tale of Brian, a customer who was in the industry for an HP laptop. He purchased an Ultrabook as part of a Cyber Monday promotion that involved a totally free Nook e-reader. Anything was fine until Brian decided the Ultrabook was not exactly what he was looking for. When he went to return the computer, Brian was really charged $99 plus tax out of the return funds from the laptop. It was the price of the Nook, which HP wouldn't take back.
Not a unique problem
It seems ridiculous to someone who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Clearly the Nook was not necessarily free and cost something. It appears on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the business will not take back a free Nook obtained through such holiday promotions, and the customer "will not obtain the $106 they were charged for (the Nook)."
Wait, wasn't it a totally free Nook?
HPs small print explained that the Nook was priced with the laptop meaning it is not actually free at all. The customer had to pay for it depending on the terms of the transaction.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Consumers should have read the small print before expecting something entirely free.
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